Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Stephanie Shanks
Thank you very much to George and the team for helping me get my gorgeous new car. Super friendly service and i am absolutely in love with my new car. Cant recomend them enough!!
Carl Heeney
Great guys to deal with, the whole process went smoothly, would definitely do business with George from family cars ni again
Glynn Sloan
Great customer service from start to finish , over the moon with my motor ,highly recommended!
Darren Thompson
Thank you so much love our new golf
Thank you for holding it for us
On the strength of a phone call
All round over the moon
So from my family to yours
Thank you
Hope to be back sooner than later
Darren
barry mcgeever
Genuine company with a good selection and easy to deal with.
Robert F
Very good service provided by Family Cars NI. All staff are very easy to approach and are willing to help at every opportunity. Could not fault the service that was provided on the day, I would have no hesitation in returning and doing future business with the team.
Charlotte McClenaghan
Cannot recommend George & Owen enough! I was starting to think I would never be able to find my dream car for an affordable price.....and then I found Family Cars NI! There was no pressure to buy from them at all - they are so laid back, but to be honest, the cars sell themselves! Only wish I had found them sooner
Chris Kilpatrick
Thank you so much to George and the team. Just landed home with my dream car. Fantastic, professional service. Lovely relaxed atmosphere you only get with a family-run business and the fellas went above and beyond to ensure I left with the ideal vehicle for me - and at a great price! Superb range of immaculate cars. Highly recommend
Miss AF
When I arrived to Family Cars Ni I was made to feel very welcome.Outstanding service provided. I was well looked after and would highly recommend them. 5* car dealership.
Family Cars Ni are a credit to themselves and to Nothern Ireland.
LOVE my new car!! Thank You
Eugene Connor
Would recommend these guys to anyone wishing to get a great second hand car; hassle free experience; any problems were soon sorted in no time. Top quality motors with a great selection and great value. Nothing is to much. Kept in touch the whole way through the purchase and chased the best deal possible.

You can place your trust to ensure your getting a top quality motor.

Big thanks to Chris for sorting everything I needed.

Highly recommended.
Seamus Collins
Great Experience.
I bought a car off Familycarsni in December, I couldn't be happier with the car and service I received.
From first contact Chris was helpful sending me countless pictures and information on the Car as I'd a 350km drive to view it.
I'd a great experience dealing with Familycarsni.

Seamus
Limerick, Ireland
Declan North
Buying a car made easy
A pleasure to deal with from my first enquiry to the day I purchased my new car ,in my opinion it's very important to deal directly with the owner of any business,by doing so with family cars it gives you confidence in your purchase.
Troy Carley
Bought an immaculate Audi A3, couldn't be happier with the car or the customer service. Thank you family cars N.I
Ciaran O'Connor
Excellent service
Car was immaculate when I collected it. The lads couldn't have been more helpful and collected me from the train station too.

My car was a great price for a top spec and George, Chris and Josh made it as comfortable an experience as it could be. I have already recommended them to a friend who is buying a car and would do so again without hesitation.

Thanks lads.
Gavan Wall
I bought a Landrover Discovery off George 10 years ago and it's still going strong! Best money I ever spent.
Roberta Stewart
Great people with a great attitude.good experience with all types and a fab range of cars.would highly recommend if looking for a used new car.thank you so much x
Robyn Rainey
Very good customer service, the guys at Family Cars NI really understood my needs and were more than helpful, thanks again! :)
Louis Mckelvey
Absolutely fantastic service, no complaints and very friendly staff, would recommend to anyone looking for a new car. Stock is also fantastic with plenty to choose from. Thanks again for the great service!
Eóin Casey
Absolutely fantastic place, I couldn't recommend them enough. Great people to interact with, cars come with everything you need, RAC warranty, cleaned inside and out & at a great price.

If you're looking for a used car, this is the place to take a look, and they could source one for you!
Eoin C
This is my second car from FamilyCarsNI, and I can't fault them for a thing! Perfect customer service from start to finish, the whole team is super friendly and patient. They don't rush you, or pressure you into a sale, and they've the best prices in the country. I would highly recommend them to anyone looking for a new car!
Linda Cromie
Easiest car purchase ever
Our visit to Family Cars was hassle free and very relaxed. Chris was more than helpful and very friendly; there was none of that 'tiresome salesman waffle'. The car was ready for pickup the following day. Great service and friendly staff.
Coby Langley
perfect costumer service
possibly the most helpful car finance place I've been to, perfect customer service and will help you with everything that you need
Nikki McDonald
Had such a positive experience and cannot recommend Familycars highly enough. We dealt with Chris, whose knowledge and first class customer service was impeccable. No hard selling and very easy to deal with. Fantastic experience all round.
Kris Logan
I bought my 2009 zafira nearly two years ago from these guys... paid a fair price and was looked after with service that would be second to none!! The car itself was bought to serve a purpose... as a property maintenance person self employed I needed a vehicle that would not let me down and an after care service that I could rely on!! I chose these guys and have never looked back!! When I'm due to change my car I will be returning straight to family cars ni without question..!

Richard was the guy I dealt with mostly... too fella and really cares about his customers..!

Richard thank you so much and I'll see you at my next upgrade

Cheers Kris Logan
John Wilkinson
Just collected my Leon� over the moon with it and the service from these guys would highly recommend them to anyone! Thank yous once again!
Tony Hamill
Must say a big thank you to All at Familycars for helping us achieve our ambition of owning our first BMW.... first class service and very friendly and personal service from everyone.... no hard selling the whole experience was very comfortable and we are definitely going to be loyal customers....many thanks again,,, Tony and June...
Patrick Dempster
These boys went out of their way to accommodate a slightly awkward customer! Even travelled over 20 miles at 10pm with a Dyson! Will definitely be back. Not too soon mind. George and James 5*
Gary Rutherford
Quality car from a quality dealer
I recently bought an Audi A3 from Family Cars NI. The whole experience from the trade in to arranging the finance was seamless. I was very impressed with the professionalism of the team and James was a pleasure to deal with. Highly recommended
Gareth Pritchard
So on Saturday I picked my my Mercedes, I was looked after extremely well in every way.
It was a pleasure doing business with familycarsni in ballymena.
I'd highly recommend anyone to use this company for a quality car at affordable prices.
Thanks guys.
Pamela Coulter
Just picked up our new BMW from familycarsni. Brilliant service and will definitely be recommending to everyone. Best service we've had in a long time. Can't thank James enough
Jude Ejan
I only visited their place for inquiry but ended up buying the BMW series 5. I felt George's honesty when explaining things which only shows their family values. I asked for the sat nav to be updated and I will pay extra as it is not part of the package but George gave to me for free. Very polite people to deal with. Highly recommend!ed!
Maggie Hasson
Just picked up our new car this eve. Couldn't recommend James and George enough. The service they provide is excellent from start to finish. Very happy customers.
Nicola Baxter
Just picked up my Audi A4 and love it. George and James was really helpful as I didn't have a clue. Couldn't meet nicer men, would definitely recommend familycarsni to everyone. I would definitely go back again.
Adam Brown
The service is second to none. Brilliant from you drive through the gates until you leave.. Very informative and helpful also no hard selling
Cliff Courtney
These guys sell really good cars. I just bought my BMW 320D M Sport (Estoril Blue) and couldn't be more pleased. Best car I've ever had. James sorted the car for me - it was immaculate when I picked it up, fully serviced and driving like a dream. They run a honest decent business. I would definitely recommend buying from them.
Catherine Nelson
excellent service. Both George and James were very helpfull.
Dàvid Larmour
picked up my car last night bmw 3 series well happy with it will def recommend to other people �� great lads thanks again all the best to the future
Matthew Halliday
I wasnt buying a car but these guys really helped me out when I had a bash today. They stopped and helped me out when I had no phone signal and no way of contacting anyone. Let me use thier phone to get in touch with my family and helped me sorting out the recovery when I was shaken up. Couldn't meet a nicer bunch of people and I'll definitely have them in mind for the next time I'm looking for a car. Definitely the most decent car sales men I've ever meet.

Thanks a lot lads and all the best.
Craig Truesdale
Just picked up my new BMW 318D Sport! And I am absolutely delighted! The service that I received was second to none! Both James and George listened to everything I said when I was outlining exactly what I was looking for and gave me great advice which resulted in me buying this fantastic car! I will definitely be back to these guys when I am looking to change cars again! The most important thing for me when buying a car is that I am met with honesty these guys run this business as an open book. There is no surprises waiting for you as soon as you sign the dotted line which is unfortunately the case for many other dealerships.
Andrew
Two really great guys who done there best to make sure I got the car I wanted. Would highly recommend and will definitely be back in the future. Many thanks
Miss CB
excellent customer service, nothing is a problem Would def be back
Conor Doherty
Great service, very friendly. Definitely would recommend these guys
Aoife McCann
Great friendly service! I would highly recommend this company! Love my new car thanks so much for all your help! ��
Alan
very helpful and would definitely go to them again
Mr JD
Customer Service was great. I felt good about buying from Family Cars NI.
Samuel Kennedy
Picked up a VW Jetta from here. Great car and great service! � many thanks!
Conor Ferry
Just bought my new 2012 volkswagen golf from this dealership and couldnt happier. Everyone done what they could to ensure the car was of a high standard and very helpful in the sorting out of payment etc. Will be back!
Iain Beckett
Very happy with our new Audi and can't get over how good it looks on the wheels James suggested. Excellent service throughout, and would recommend them to anyone. :)
Briana LB
I am very happy with the purchase of my BMW 320d tonight. I had messaged James on here and received a prompt very helpful response. I was then greeted by James who was very pleasant and knowledgable on the cars available. Excellent service. Would definitely be back and will recommend to friends and family. Thanks again!
Stephen Patterson
Just picked up my 2012 Audi A4 Black edition and absolutely love it! The guys at Familycarsni are top blokes �very friendly and worked extremely hard to make sure everything was perfect...would definitely recommend them to anyone!!
Samantha Waring
Absolutely love my new Volvo, I'd been looking around for the right car for our family! James and George at family cars were so friendly and there was definitely no hard sell or pressure here! The great car and level of service made the decision easy for us. And James made the paperwork quick and straight forward. Would highly recommend this local company.
Lynn Kennedy
Purchased car from Familycarni and the service I received was excellent. From the time of enquiring about the car and purchasing the car they kept in touch with me every step. Would definitely recommend Familycarsni if you are considering purchasing a new car.
Tony Burns
Just bought a landrover discovery 4 from familycars ni, I couldn't say enough about them, I felt so at ease from the very first call to the minute I drove out the gate in my new disco. I felt I knew James all my life , what a nice guy. Many thanks. Tony.
Kathryn Pollock
After having had a very bad experience with a previous trader, we couldn't be more happy with the Volvo that we purchased from Familycars. James and his team have restored our faith in motor dealers and I would recommend them to anyone. Fantastic car and we hope we will have many happy motoring years with it.Thanks again and I wish you continued success.
Kim Hamilton
Excellent dealership !!! From start to finish an excellent service . Highly recommend family cars NI . Cheers james
Peter McEneaney
We just purchased our Mitsubishi Outlander last night from FamilyCarsNI . com and I would highly recommend them when looking for your next car. Both James and George were very easy to deal with and happy to answer any questions we had. Very friendly team and very easy to deal with. Thank you for the great service!
Tanya Dunlop
We recently bought a volkswagen golf off familycars cars ni .com. Both George and James's customer service was excellent they were friendly and nothing was too much trouble with regards to our purchase . I highly recommend this local business and will be returning here in the future .Overall 10/10 for customer service and satisfaction.
Emma Mc Closkey
Recently bought my new BMW one series from familycarsni. Highly recommended 10/10 for service. James was a superstar! Will definitely return in the future.
Dianne Megarry
Just bought our first 4x4 from familycarsni and highly recommend Them! Brilliant friendly and down to earth service from both James and George without the typical salesman pressure you would get in alot of places. We will definitely return if we ever decide to change our car Again!! Thanks again ☺�
Ryan Brown
Collected my Audi last week from George, car is amazing, George was very good while completing the sale process, fully services the car and put 4 new tyres on it
Gordy Burrell
Bought a bmw 7 series of them today!
Richard couldn't do enough for me.real nice guy and will be recommending him to my friends and family who are looking a quality second hand car!! Thanks again Richard
Lisa McCartney
Just got our new jeep (Landrover Discovery 4) from family cars NI. these guys are fantastic, nothing is a hassle to them. After having previously purchased a jeep from another dealership that was not fit for our purpose George and Richard ensured we were buying the right vehicle without trying to push us into a sale. We will be back!!!
TJ McCrea
Recently bought a landrover discovery, Great jeep as described.Brilliant all round friendly service from start to finish. Very easy to deal with and nothing was a problem to them! Will use these guys again in the future!
Steven Patterson
We've recently purchased a VW Passat from them, they really know their stuff and their customer service is second to none, nothing was too much trouble and they went out of their way to help us out , they were able to work within our budget and make sure we got the perfect car. 10/10, would highly recommend them to anyone!
Eimear McLaughlin
Just bought a car from these guys the customer service was great. They made the whole process quick and hassle free.
Desi Maguire
Just got my new car from FamilycarsNI, so early days, but initial impression from other positive reviews that this is a trustworthy dealership remains intact. All cars presented in great visual condition, with all relevant paperwork, including records of service history and MOT. Car I purchased was just as described, full MOT, FSH and serviced again before pick-up, and any queries/questions I had were answered. No hard sell, just information needed to make decision. Many thanks to Richard for all his patience as I'm a very nervous buyer. On what I have experienced so far I would recommend, and am highly likely to return for my next car change. In a business where reputation is everything, FamilycarsNI appears to tick all the boxes. Thanks also to George.
James Fletcher
Recently purchased a motor from here, great range of cars to choose from, excellent prices best about by far and Richard sales guy went way out of his way to get things sorted for me unbelievable customer service would definitely recommend and will use again
Pearse Armstrong
Great customer service. Will defo recommend to family and friends. Thanks for everything George. Love my new wheels.
Mark Toal
Great service from start to finish in every way. Very friendly staff and a great selection of cars. Will defo buy from you again. Many thanks.
Seaneen Larkin
I would definitely recommend this car dealership to anyone who is looking to buy a new car or van as they provide an excellent service in every way. The salesmen are more than helpful and very friendly. Thank you guys for everything you done for us :)
Johnny Gibson
Fantastic service from George he was very helpful thank you.
Kevin Mohan
Very happy with the service and love the car I bought! Great deal with good prices! Very impressed would recommend this dealer!!!
Julie Ozturk
George is an absolute star, made the process of buying my new car and trading in the old one very smooth. The customer service was outstanding. Thanks again.
Claire Naughton
Very happy with the customer care and straight taking George, he listened to what we actually wanted and give great advice. Would highly recommend familycarsni to family & friends!! :)
Cristin O'Neill
Excellent service- would recommend George to anyone looking for a high quality car at a good price.Very friendly and professional-really happy with our new car-thanks!!
Shauna Boudica Browne
Very happy with the service from Family Cars NI! Really friendly and professional, great bunch of lads. Nothing was too much trouble and they went out of their way to help us out and make sure everything was 100%. Would highly recommend them to anyone!
Hazel Newall
First Class....made the process of buying our new car very straightforward !!! We are delighted with the car, looking forward to many hours of happy motoring!! Well done George!!
Ryan Scullion
Best place about to go if your after a change very helpful and welcoming and sorted me out when most would have turned me down worth the visit boys in the garage know there stuff so you wont be messed around.... 10/10 service.
Darren Lynch
A massive shout out to this car dealership.
A very pleasant surprise to deal with a car salesman with a friendly a caring approach. making sure customers values are the main focus instead of making an easy pound.
I wasnt buying but there to support my cousin. It was evident I wasnt needed.
Thank you.
Karina Gibson
Great service! Very helpful! will definately be back 2buy another car in the future.
Derek Denzil Mcmullan
Great experience with a car dealership would really recommend familycarsni George is a great guy and really knows his stuff I got an audi a4 from them and after 2 months still over the moon with it
Thank you george and the gang great doing business with you.
Eveleen Mcmaster
What a great company! So happy with my jeep, such a helpful company from start to finish, wud highly recommend family cars to purchase a vehicle. Thank you once again x
Prince Maiga
Great business. The service was really great. Price are great as well. Dealer can be reach at anytime needed. I will recommend to anyone who needs a new car. Thank you George for this great Jeep.
Eddie Lawless
Great company, very easy to deal with. Highly recommended and will definately use again in the future
Lorraine Leavesley
Great service and great price, from a garage who didn't want me to buy something I wasn't completely happy with.. almost to the point of pointing out things I might have missed if I had looked around the car on my own.
Would and have recommended them already this week. I LOVE MY NEW CAR !!!!
Claire Naughton
Very happy with the customer care and straight taking George, he listened to what we actually wanted and give great advice. Would highly recommend familycarsni to family & friends !! smile emoticon